| |
Bomgar Review
- Prices will depend on your exact requirements, contact the sales support team to discuss a quote.
- Enterprise level remote access and assistance software
- Control Windows Mobile and Blackberry devices
- Full cross platform support
- Multiple remote sessions at one time
- Record video of the remote session for training purposes
- Manage user's individal rights or set group policies
- Logs details of every remote session
- Blank the remote screen to work privately
- Integrates with existing systems like Active Directory
- Create surveys and run reports to gauge customer satisfaction
- Works round existing firewall and router configurations
- Integrated chat feature
- API for custom integrations
- Free trial available
- Supports Windows, Mac or Linux systems
Bomgar is an enterprise level remote support solution which has everything a business needs to provide top quality remote support to its customers. With full cross platform support and a huge list of features it is no wonder Bomgar is one of the leading providers of Enterprise level remote support systems.
Bomgar is a full solution for not only providing remote access to computers, but also managing the teams of support personnel providing assistance to end users on a variety of different systems. As such the software allows you to control Windows, Linux or OS X based desktop systems, Windows mobile devices and even Blackberries. Full logging functionality is integrated and so details of each remote session are stored and reports can be run on the data to analyze the support team's performance. To back this up it is also possible to create surveys that customers fill in to give some feedback on how useful they found the support.
Bomgar runs through and integrates with most existing network configurations. To get around the problems firewalls and routers cause your company must install the Bomgar box which negotiates connections between the support team and end users. This can either be a physical device attached to the network or the 'virtual' version which is software that can be installed on an existing server. The end user then requests assistance through the box and a member of the support team can pick up the connection and resolve the problem. Clearly this requires some technical knowledge to set up, but once installed provides a robust system for providing remote assistance.
Security is tightly integrated into Bomgar's operation. All activity through Bomgar can be monitored by administrators to ensure no unauthorised access is being permitted. Different security policies can be set at an individual or group level to ensure that each user only gets access to the appropriate facilities. Furthermore all communication between systems is encrypted to ensure no one can intercept the traffic.
Bomgar is an excellent product for businesses looking for a complete remote assistance solution. It provides everything needed to set up and maintain a robust support infrastructure without compromising the security of the network. Although most home users will be baffled by this software and would not require many of the features it provides, we would highly recommend Bomgar for business and enterprise use.
>> Click here to visit Bomgar.com
or
<< Back to the rest of our Remote PC Access Reviews
|
|
|
