I use and recommend LogMeIn for all my clients. I have used both Free and Pro for several years, and about 3 years ago upgraded to Central. In most cases, the "Free" version (which as noted in other reviews is no longer available except as part of the Central license) is all I need. I own 7 Pro licenses, which I can move around among clients from PC to PC as needed, whenever I need. I typically use them for Servers, and for new systems that I may be setting up, where I need better control over the system for some period of time.
I have a link on my web site that allows anyone to install the LogMeIn Free on their PC under my Central license, and notifies me of the installation by email. Then the potential client can call me or email me with the credentials they set up, and I can provide first time remote support. It is also available to my clients, in the event they have added a new PC that they have not told me about, and suddenly need support.
With the Pro version, I can constantly monitor the status of Anti-virus and Windows Updates on the Servers, as well as monitor system usage (processes that may be using large amounts of RAM or processor). I can even transfer files between my support PC and these servers, where they can be made available to all the client users, or where database applications I support can be updated in my secure test environment, then transferred to the client server when fully tested. Then if needed, I can synchronize folders between the client and my development environment, so that I can ensure that both are up to date. The synchronization is at the bit-level, so that it is not necessary to transfer large volumes of data each time the synch is performed.
In short, there is nothing that I have needed to do that I could not do with LogMeIn. The one thing that I do not have experience with (thus rated 3-star) is support from LogMeIn - I have never needed any.
I can understand the frustration of users of the Free version, when LogMeIn withdrew the availability of it to anyone without a Central license. I would hope that that frustration does not cloud their judgment, given the elegance and effectiveness of this software that they have had the privilege of running completely Ad free, from a company that never shares their information with anyone. It appears, from my research, that LogMeIn Pro, with an annual subscription, is very competitively priced, and LogMeIn does still offer a 30-day free trial. It's no surprise to me that LogMeIn withdrew the Free version - it was a surprise to me that they ever offered it in the first place, given that they do not bundle Ad-Ware with it, nor do they sell subscriber information.
