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Zoho Assist puts a friendly face on remote access tools. It’s an easy-use system with free options for individuals, which includes remote control and chat features. Professional packages allow up to 100 computers to access the network, transfer files and more, for a low monthly or yearly fee.
If you’re low on cash but want to be able to access your home machine when on the move, or your office computer from home, Zoho.com probably has the solution for you. Its free package allows one technician (their term for a workstation) and one unattended computer to communicate.
Free members can run unlimited sessions, with no time restrictions, which is great to see. You can control a machine remotely using multiple monitors to see the different screens simultaneously. There are also desktop plug-ins (for Windows only) which allow super quick and easy connections between those two machines. This is especially useful if you regularly want to switch between two devices, such as work and home-based devices.
Professional membership costs around $12 per month, per machine. A slight discount is provided on purchase of an annual licence. You can also try out the professional system for free for 30 days, giving you the opportunity to see what it has to offer.
The key differences between the two packages include being able to transfer files, add up to 100 computers and force restarts. The Professional edition is set up for providing support to clients or team members, taking control of their administrative functions to make changes, and then restart their machines. This is useful to IT departments who have staff that aren’t particularly IT-literate, or to any company which feels it might benefit from being able to take charge of a client’s machine to help them through a process.
With clients in mind, ZohoAssist offers several small but effective features to improve customer support. These include a widget which the customer can click to contact you for remote access, or being able to send email invites to join remote access sessions. This takes any of the difficulty out of networking, which is very useful for customers who don’t know how to connect otherwise.
Zoho.com allows you to upgrade, downgrade or cancel at any time, so you won’t be tied into a contract if it’s no longer suitable for you. You can monitor this necessity by examining session reports, which will show how often (and for how long) the remote access tools are being used.
Everything considered, Zoho offers a very user-friendly experience which is suitable for laymen (with someone a bit more savvy at the helm). With branding and quick-link options, it’s particularly suited towards customer service and IT teams who need to communicate with other machines and take control of functions in order to solve technical problems.
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