Incredible LogMeIn.com Customer Service Story (Wow!) 26 January 2013 Reviewer: Irene Dravis from Lynnwood, WA, USA
184 of 378 people found this review helpful
Compatibility / Access Methods:
Security:
Features:
Ease of Use / Navigation:
Ease of Joining / Registration:
Customer Support:
Value for Money:
Overall Star Rating:
So back in 2005 or so, I had been looking and looking for a Remote Access program - some way to log into my brother's computer from home, so I could work from home. I had tried several actual programs that you install on your computer and they were not user-friendly enough for me, because I am not too tech-savvy. Someone suggested LogMeIn and I went to their web site and decided to give it a try. You do install a tiny program that allows LogMeIn access when you need to use the computer. I had some kind of minor issue and I decided do call customer service. It was after 10pm so I got a recorded message telling me their business hours. It was a Saturday night, and I very clearly remember not leaving a message--thinking I would just call back Monday. That fact is what makes this story so incredible. On SUNDAY MORNING at 10am, I get a call from LogMeIn. A nice customer service lady tells me their phone system records indicated I had called and not left a message, and was there anything she could help me with? SHOCK. I think it was a few seconds before I picked my jaw up off the floor. Anyway, I got my issue handled, and really loved the service and did sign up for the pay service after the trial. What is so cool about LogMeIn is that when you need access to your computer from a remote location, literally anywhere with Internet, you just go to the LogMeIn web site and log in to your account. From there, you click on your computer (icon) and LogMeIn delivers your desktop to you--anywhere in the world. You can do anything you want--just like you are home sitting in front of your computer. I highly recommend this service!!!
In summary, I would recommend Log Me In to a friend.
