Aggressive billing and yearly price increases 28 September 2017 Reviewer: Zk from Wisconsin, USA
21 of 33 people found this review helpful
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My company was using Log Me In since 2012. The cost of subscribing to this service has steadily increased and they have no way for you to cancel online. Two years ago we upgrade to Log Me In Central which has jumped from $1581 a year to $2500 last year and now to $3700 this year. My credit card on file had been replaced and right up until renewal it was showing the wrong expiration date. I intended to let their automatic renewal fail and leave it at that. Unfortunately their billing system understands how to update the expiration date automatically when the credit card number does not change. I called them literally TWO DAYS after they renewed to complain and demanded they cancel my account with a pro-rated refund and their support rep just said "No". You have to cancel within 30 days or they'll renew you regardless. These are aggressive billing tactics that I think most people should avoid if they can. Log Me In also owns Last Pass and Join.me so beware if you are customer with those companies.
In summary, I would not recommend Log Me In to a friend.