Log Me In Reviews

(based on 24 reviews)

65 of 134 people found this review helpful

My company was using Log Me In since 2012. The cost of subscribing to this service has steadily increased and they have no way for you to cancel online. Two years ago we upgrade to Log Me In Central which has jumped from $1581 a year to $2500 last year and now to $3700 this year. My credit card on file had been replaced and right up until renewal it was showing the wrong expiration date. I intended to let their automatic renewal fail and leave it at that. Unfortunately their billing system understands how to update the expiration date automatically when the credit card number does not change. I called them literally TWO DAYS after they renewed to complain and demanded they cancel my account with a pro-rated refund and their support rep just said "No". You have to cancel within 30 days or they'll renew you regardless. These are aggressive billing tactics that I think most people should avoid if they can. Log Me In also owns Last Pass and Join.me so beware if you are customer with those companies.

In summary, I would not recommend Log Me In to a friend.

157 of 287 people found this review helpful

I don't see the 149.00 price this year as a good remote desktop value anymore. use 1 time a week so going to try others this year

In summary, I would not recommend Log Me In to a friend.

155 of 291 people found this review helpful

Used to be free, then it was $49 a year and now $99 a year. We do not need the Pro version but they force you to use it regardless. This company is the worst. Also, 60+ minutes on hold to dispute the charges.

In summary, I would not recommend Log Me In to a friend.

206 of 345 people found this review helpful

This company doesn't care about customer service or public opinion. I would never recommend a company that raises their rates with little or NO notice. I have three companies that use their service but will change services before I give them another dime.

In summary, I would not recommend Log Me In to a friend.

188 of 372 people found this review helpful

LogMeIn does N O T have a free version.

LogMeIn D O E S jack their prices up at least once a year.

LogMeIn does N O T have any advantage that I've ever seen over the competition.

LogMeIn does N O T warn you of price increases, future subscription plans, or renewals.

Save your wallet the pain and don't believe anything this "review" site that sells placement tries to pull over on you.

In summary, I would not recommend Log Me In to a friend.

181 of 343 people found this review helpful

Beware of this company. It's modus operandi is to make you purchase a suscription, elevate the fee next year and then charge without notice. I purchased a 150 Euros suscription last year and they renewed it automatically for 599 Euros. Not a single response for 2 support tickets. BEWARE OF TIS COMPANY. If you have an active suscription, change your credit card. If you paid via Paypal, be sure to retire Logmein from the list of future aproved payments. They WON'T REFUND YOUR MONEY.

In summary, I would not recommend Log Me In to a friend.

197 of 371 people found this review helpful

Joined Logmein Pro in 2012 to be able to work on 2 different laptops. Paid the membership fee $69.95. Computers started slowing down. Couldn't always access the program. While working in program-everything VERY slow. Auto-renewed without noticing-called to cancel program- No refund given, no notice that it was time to renew membership. Terrible customer service-ironically-when I called-I had to be placed on hold because their service was down.
Save your money!

In summary, I would not recommend Log Me In to a friend.

199 of 379 people found this review helpful

I just paid $29 and over an hour of poor communications with lots of background noise and with someone not proficient in English. He said I had lots of Microft errors which he could not fix and referred me to one of their Microsoft tecs and said it would cost $250. I said no- that I had already paid him to fix the thing. Don't know if the scan did any good or not.

In summary, I would not recommend Log Me In to a friend.

219 of 441 people found this review helpful

Logmein is the WORST COMPANY EVER!!!!!!!! I upgraded from their free product to Pro. The product would not work for my application and they would not refund me $34.20. I only had the upgrade for 2 days and it would not work. They told me that could not refund me due to I only signed up for 1 month and they do not refund for monthly charges. I had to contest my fee through paypal. Once I did that, I could log into my account but it would not let me connect to my computers. I tried online chat twice and they would not even talk to me, they would just disconnect me. So now I get to blast everywhere on how poor logmein is over $34.20. What customer service. They suck!

In summary, I would not recommend Log Me In to a friend.

234 of 473 people found this review helpful

I used logmein remote access for a year but I wouldn't recommend their product. The connection was slow and the graphics very jumpy.

Also if you sign up for annual billing they don't remind that your subscription is up for renewal and then when you call after the fact to cancel they won't refund. Very poor business practices in my opinion.

In summary, I would not recommend Log Me In to a friend.