Team Viewer Reviews

(based on 12 reviews)

88 of 179 people found this review helpful

I had loved this software in the 2009-~2013, then they shifted to an annual renewal. I had closed my business and continued to use the software for my mother in law and other family for me to assist them. TeamViewer then began to close my connections to my home systems, so fast that it's useless. As of today I have explained that they are preventing me from using this software for personal use.

If you ever move from professional use to personal use, you are F'ed!

In summary, I would not recommend Team Viewer to a friend.

100 of 198 people found this review helpful

Team Viewer started out as good product. As time has gone on, their developers have made the product so difficult to use that it has sometimes become useless. One of the issues is that one version is not compatible with another. So if you are trying to support someone and they have version 12 and you are on 14, the product will not communicate. The other issue is the limited number of support people that can be on at a time. Another issue is trying to get the right version to your end users through the download. More often than not, you will end up with the free version, even though you have paid for their product. They just have not made it easy to support end users. They constantly want you to download the latest version, even though they know that their product is not backward compatible. Their support answer to everything is purchase the latest version. It has just become hoop after hoop just to get their product to work. Our support team is just tired of the hoops and like any company we just want a... (Read the full review)

In summary, I would not recommend Team Viewer to a friend.

199 of 389 people found this review helpful

A technology friend of mine recommended that I look at TV for remote access solution.
The basic function of remote-ing to another persons computer mostly works.
If all you want to do is drive the mouse/keyboard on a distant machine, its ok.

If you want to do any advance features, you really should look elsewhere.

First, we are a combined Win and MAC shop.

What doesn't work.

You CAN NOT remote print if your local machine is a MAC. They don't support this.

You CAN NOT remote print if your local printer is made by HP. They don't support this.

You CAN NOT VPN if the local machine is a MAC.

What is very frustrating is that NONE OF THIS IS DOCUMENTED ANYWHERE.

I lost 2 days of my life trying to make the above work, troubleshooting, testing, figuring it was me that did something stupid. I even packet sniffed to verify that remote-printing packets would come across the network.

Called their support 800 number. Waited on hold for nearly 40 minutes listening to the same 15 second clip repeat itself. Then got dumped into Asterisk's (its what runs their VoIP phones) (at least is Alison's voice) wanting a password. Hung up and... (Read the full review)

In summary, I would not recommend Team Viewer to a friend.

202 of 406 people found this review helpful

This software as a rather stupid flaw in that if you mis enter a password 3 times you cannot access the remote system for 20 days! Somebody is brain dead in their development department. An hour maybe but this product is not useful for commercial use with a lot of tech support people because of this dumb feature. They say this is for "your protection" but if you have someone make a mistake, that customer of yours in screwed if you cannot get someone remotely to log in and reset the password.

In summary, I would not recommend Team Viewer to a friend.

240 of 502 people found this review helpful

I bought two licenses for TeamViewer and within just a few months ran into compatibility issues because TeamViewer released a new version. The upgrade price was prohibitive, so I had to resort to holding customers' hands teaching them how to download an older version of TeamViewer. I would strongly advise people to avoid TeamViewer, not just because of the cost and then the recurring costs (or compatibility inconvenience) but on principle alone. The marketing/pricing strategy regarding upgrades is intentionally not posted, and is, at best, deceptive.

Now, with TeamViewer not working when I upgraded to Mavericks, I'll take the time to migrate to other options many people say not only cost less, but work better.

In summary, I would not recommend Team Viewer to a friend.

203 of 461 people found this review helpful

I have purchased the product for my small software business so that I can better support my clients. No sooner had I spent 1800 dollars for the product than I was slammed with a 700-800 dollar charge for an upgrade. It was at best deceptive, and at worst fraud. Personally I don't mind a straight up agreement, but I do mind deceptive practices and I think that Teamviewer is very deceptive. The product is fine;doing business with them stinks. I am actively looking for a product the replace them with and am certain that I will find one.

In summary, I would not recommend Team Viewer to a friend.

283 of 568 people found this review helpful

A great product generally in the way that it works, but beware that you are trading away your data - meaning EVERYTHING on your computer. See the extract form the Software License Agreement below. That's what happens when you get something for free; you trade away your rights to your very personal information.

... You agree that TeamViewer, its subsidiaries and affiliates may collect and use personally identifiable information, not limited to technical information about your computer, system and application software that is gathered periodically and automatically to facilitate and improve upon the provision of software updates, Support, Content, TPM and other services to you.

In summary, I would not recommend Team Viewer to a friend.

270 of 506 people found this review helpful

Great software but I guess it has a system bug. If you use large networks (for example university systems, mobile internet networks using EDGE/ZOOM modem) it unfortunately recognizes you as a commercial user and so will constantly harass you with notification.

Otherwise, it has great compatibility between windows systems, and also MaC, provides chat facilities, video chat, messaging services, etc.

Liked the software very much but did not like the harassment. I realized that the TV system is not yet smart on identifying commercial users (who are supposed to pay for this service) vs individual non-commercial users.

They should fix it.

In summary, I would recommend Team Viewer to a friend.

332 of 630 people found this review helpful

On first use I loved Teamviewer. It is fast, the connection quality can be excellent, and it seems to be secure. It goes through firewalls seamlessly. Moving files is easy. As a free product it is brilliant and in many ways better than it is once you start paying. The problems really start when you buy a license.

I bought a premium licence (£899) for what is really quite small system, primarily because yoou need a paid version tho install on a server. The big problem is you can only have one active connection at a time. In other words though you have this installed as host or client on say 10 machines only one person can use it at a time. This is the case even when another licensed user tries to connect into one of your servers. Buy the corporate version and you get 3 connections - hardly corporate! Further connections cost just over £500.

This is supposedly a lifetime purchase - only thing is with each major upgrade you get stung again. Not very transparent.

So the bottom line is this is great software ruined by a stupid and opaque pricing structure. The fact is anyone with any... (Read the full review)

In summary, I would recommend Team Viewer to a friend.

294 of 518 people found this review helpful

Team Viewer is a rip off!!! DONT BUY IT!!!!!!!!!!!!!!!

I bought the software for $2,500 for a corporate license. They came out with a new version 3 months later and then tell me i have to pay another $800-1000 to get the latest version that is faster and better than the one i just paid thousands of dollars for...

They tell u its a lifetime license but the scam is the problems you have with the current version will only be address in the new releases that you will have to buy over and over.

They also sneek in the updated version and then you have to go back and uninstall the new version from ALL of your computers and put the version that u did pay for back on.

The business model of this company is a scam...

don't be stupid and buy this product... go with logmein!

trust me... i bought it and i regretted spending the money.

Mike of XzylaCorp

In summary, I would not recommend Team Viewer to a friend.